Frequently Asked Questions
Question: Is your kitchen nut-free and dairy-free?
Answer: Yes, our kitchen is 100% peanut-free, tree-nut-free, and dairy-free. We are also fully sesame-free and can accommodate many different allergy requests. Call us for more info.
Question: What should I do if I want a customized dessert?
Answer: If you are looking for a custom cake, cookies, cupcakes, or more, please give us a phone call at 647 989 5274 or email us at firstname.lastname@example.org and we would be happy to assist you. Custom work often is a different price and requires more time to create, so please do not place any custom orders through our online ordering system.
Question: What are your pickup hours and location?
Answer: You can pick up your orders upon your scheduled time that you specified your order for online or that you were given by one of our staff by email or phone. Our hours of operation are 9:30-2:30 Sunday to Friday. If you need to change your pickup time, please let us know as soon as possible and we will try our best to accommodate. Our catering kitchen is located at the back of the building at 788 Marlee Avenue. Please park at the back of the building and give us a call with your name and which car you are in and we will bring it right out to you within a few minutes.
Question: What happens if I need to cancel my order?
For online orders, we do not issue credit card refunds if you need to cancel or modify your order. Any refunds will be issued at the discretion of our management team and will only be in the form of store credit, without exception. Store credit might not be issuable if the cancellation occurs after we have already started preparing part of your order. Please note that all orders cannot be cancelled within 48 hours of the pick up or delivery time. Most of our cakes, cupcakes, cookies and other desserts can freeze well for up to 3-6 months if you need to save your order for another time if cancellation is not possible.
Question: If I ordered delivery, what time will my order be delivered?
Answer: Our delivery times are based on our route for that day (rather than by a specified time that you might have ordered for online). We typically start our route South and end North. We typically begin our deliveries around 1pm and deliver according to the most efficient route. If you need your delivery at a specific time, please call or email us at least 48 hours in advance and we will try our best to accommodate if possible.
Question: Is there a fee for delivery?
Answer: Yes, there is a fee for delivery. Our standard delivery zone is $10.00. Outside of our standard delivery zone is an increased price based on location. There might also be an extra fee added for the delivery if it needs to be delivered outside of our regularly scheduled delivery times such as early morning or late-night.
Question: Is your delivery and pickup contactless?
Answer: Yes, upon pickup, we ask that clients leave their trunks open to receive their order and when possible to prepay for that order online. For deliveries, we leave your order right at your door and knock/ring the bell to let you know it has arrived. In order to ensure timely deliver for everyone on the route, we will only wait up to 2 minutes to make sure the order is taken inside. Please ensure that someone is home to receive your order in a timely manner.
Question: What should I do if I need individually wrapped baked goods?
Answer: We have lots of different individual packaging options but not all of our products can be individually wrapped. We suggest cookies, bars, cupcakes, biscotti or scones for individually packaged desserts. There is always an additional fee for individual packaging and that ranges in price based on the item dessert and type of packaging. Please ask us before placing your order online for individual packaged items.
Question: What happens if I didn't get a confirmation email or call?
Answer: Technology isn't perfect but we try our best to respond to all of our clients in a timely manner and to the best of our ability. The fastest and most efficient way to get in touch is by email. We will always email you back if we received your email. If you did not get a response, that means we did not receive your email and your order did not go through. If you placed an order online, you will always get a confirmation email. If you did not receive a automatic confirmation email, your online order did not go through. If you left us a voicemail and we did not call you back, your order did not go through and we did not get your voicemail. Please call us back at a different time or email us rather than leaving voicemails, which are not checked as frequently as emails.
Question: What should I do if I have more questions beyond this page?
Answer: Call Jesse at (647) 989 - 5274 or email at email@example.com. He is very easy to talk to and loves answering all of your questions. He can be reached by phone during opening hours or can be reached at any time of day by email. Please allow up to 24 hours for a response to your email.